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Frequently Asked Questions

Shipping Internationally To Canada.  Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the GST on items you import into Canada by mail. The customer is soley responsible for any duties and taxes.  If there are any issue that shipping is more then the quote we will contact you first.  Thank you!

Why does the USPS states my tracking number is invalid when I click the tracking link?
Why does my order state BACK ORDER but the item was in stock at purchase?
What Payment Options are accepted?

Will my order ship in-stock items before the back order items come in?
I just placed an order and forgot something. Can I add an item to an existing order?
How can I exchange an item I received for a different size?
How Do Preorders Work?

Payments

We accept Visa, Mastercard, Discover, American Express, Paypal., Afterpay and Shpoify pay. All payments are processed securely through shopify or Paypal
We Reserve the right to cancel and fully refunded pricing errors..


Product Questions

Bunker Gear Wallet: Custom Badge Cutout

 

The shield cutout comes pre-cut to the shape shown in photos - however - that portion of the wallet is made of leather so it can easily be cut to fit almost any size or shape badge.


BUNKER GEAR WALLET: Does the badge in the photo come with the wallet?

No.

 


How should I wash your shirts?

Just like any other screen printed shirt.

  • Turn garment inside out.
  • Set wash temperature to cold.
  • Line dry or tumble dry low.
  • Do not bleach or dry clean.

 


Are your products made in the USA?

All of our products are designed, printed, and embroidered in the U.S.A.

Our Flexfit hats are made outside the US, commonly in the Dominican Republic or Veitnam, and Yupoong beanie caps are manufactured in Korea.

Our belt buckles are made in Canada.

 


 

Why does the item only show certain sizes?

We carry sizes S-3XL, even 4XL  in most products. Once a certain size goes out of stock on an item the site will not allow you to order that particular size.

 


BUNKER GEAR WALLETS: Can I request the striping on my wallet order?

 All wallets come with some striping or lettering but we cannot control which style you will receive.

 



General Questions

How can I contact Customer Service?

 

Our customer service team is available online - just send your request to info@blackhelmetapparel.com and someone will get back to you within 24 hours. Please note that we are closed on the weekends and if you contact us during those hours we will respond on Monday.

 


Can I submit my own artwork for consideration?

We have lots of requests to send in artwork. We would love to see it, but we've discouraged it for a couple of reasons:

  1. We have not as of yet printed any submitted artwork - not because it wasn't good enough, just because we have so much of our own stuff that we're still waiting to go to print with
     
  2. We have lots of artwork in varying stages of completion. If that artwork just happens to look similar to something you send, I wouldn't want you to be pissed and think we stole your design.

We're working on a concept that could work for user submitted artwork and we'll definitely make it public when we do. In the meantime, if you want to send some stuff over, we'd be happy to take a look!

 


 Can I request a digital copy of your artwork to give to a Tattoo Artist?

We are not able to provide any digital images of the artwork. You do have permission to go to a tattoo artist with the shirt or accessory item that you own and they can reproduce it.

  


 

Orders, Shipping & Returns

How long will it take to ship my order?

 

Orders are generally shipped in 3-7 business days and are usually received within 2 weeks. Customer tumblers can take 4 to 8 days to engrave and ship, Thank you!

 


My order is still PROCESSING. What does that mean?

It can mean either we are awaiting for the funds to clear from the bank or the order is being packaged and has not shipped.

 


What is your Return Policy?

  • Exchanges must be made within 30 days.
  • Please email info@blackhelmetapparel.com with your name, order #, and reason for exchanging.

*Merchandise must be undamaged with original tag intact to receive a refund or merchandise exchange.  

 Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.  Please allow 3-6 days for returns and exchanges.

There are NO RETURNS for Customized Items or Final Clearance products. Those sales are final unless it's a quality issue or incorrectly sent.

Contact us to return at info@blackhelmetapparel.com for help. 


How are Out of Stock or Backordered Items handled?

When you order an out of stock item, your order will be placed on backorder status. Shipping time is usually within 2 weeks.

 


Will I receive a tracking number for my order?

Yes, once the order ships a tracking number will be sent to your email on file.

 


My item was damaged upon receipt?

We strive to carry the highest quality items and apologize if the item was damaged. Please contact us at info@blackhelmetapparel.com within 7 days,

 Do I have to pay shipping to return an item?

If the item is defective and you are returning for the same item, Black Helmet will cover the cost of return shipping. Otherwise, return shipping is the responsibility of the customer. Black Helmet will pay for the shipping of the exchange sent back to the customer. 

When will my refund or exchange be processed?

Upon receipt of the return, the exchange will be sent out that week, provided the item is in stock. Once it becomes available the item will be sent to you. Refunds are processed upon receipt of the return in new condition.. Please allow for 7-10 business to appear in your account.


Why does the USPS states my tracking number is invalid when I click the tracking link?

Please note that all International orders are subject to customs which can delay delivery up to two weeks from shipment. First Class US mail cannot guarantee a delivery date and even though a tracking number is assigned to the order they reserve the right to not update the order. Hopefully you will receive the order soon.


What Payment Options are accepted?

We accept Visa, Mastercard, Discover, American Express, Paypal., Afterpay and Shpoify pay. All payments are processed securely through shopify or Paypal

We Reserve the right to cancel and fully refunded pricing errors..


I just placed an order and forgot something. Can I add an item to an existing order?

Unfortunately once the order is placed the financial information is destroyed for security reasons and we are unable to add to existing orders.

 


How can I exchange an item I received for a different size?

Contact us at info@blackhelmetapparel.com

 

 


How Do Preorders Work?

Our products sell out quickly so due to popular demand, we occassionally allow preorders when we know that we are receiving a product within 1-2 weeks. When you choose to preorder an item, please note that your credit card is charged upon placing the order, even though the order may not ship for 1-3 weeks.

Rarely, something will be delayed in production or shipping which may cause a preorder to take longer than expected. In those cases, we will attempt to contact you via email or phone (if you've provided that information) to ask if you would like a refund, exchange, or just continue waiting.


Payments

Why is the CODE that I am using not working?

 

Please make sure you are putting it in the 'Promo Code' box, and not the 'Gift Certificate Code' box, which happens occasionally. Also, make sure there is not a blank space before or after the code that might be causing our system to not recognize it.

 


Do I need a PayPal Account to place an order?

You do not need a PayPal account to make a purchase. There is a link that says to process order without PayPal Account, when you get to the PayPal screen. PayPal processes the payments, but you can pay with a credit card without actually using a PayPal account.

  


Established in 2008
Over 352,000 happy customers
24 hour customer service
Fast shipping