Information Collected and Stored
We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. We DO NOT store your credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.
We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Sostre Enterprises, Inc. or any of our affiliates, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.
You can correct and update certain personal information that you have provided to us by clicking on "My Account" on this web site.
Changes to this Policy
Policy changes will be posted to this website. You should check periodically to see if recent policy changes have occurred.
Black Helmet™ is a global brand that embodies Firefighter culture and principles: Courage, Dedication, Sacrifice & Tradition.
Founded by third-generation firefighter James Love, our clothing and accessories feature designs that are hand drawn, unique, and relay the fearless, but frightening side of firefighting. Read more.
We are committed to supporting the firefighter community and we contribute a portion of all profits to not for profit charities and foundations. Learn more about the causes we support.
Our Customer Philosophy
Our customers deserve the very best. We don't try to increase our profits by purchasing cheap garments and printing. We don't sell you anything we wouldn't be proud to wear ourselves.
We purchase high quality garments that resist fading and shrinking. We pay extra for discharge printing which ensures a soft print that does not fade or crack over time. If you are not completely satisfied with any items you have ordered, or if any item is defective in materials or workmanship, just return it to us for a full refund or replacement. Learn more.
Black Helmet™ and all design elements are Copyright © 2007-2016 Sostre Enterprises, Inc. - Website by WebLift