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EMS Shirts & Accessories - System ProtocolsFirefighter Equipment - Black Helmet Supply

Frequently Asked Questions

Click here to view sizing chart for American Apparel shirts

Click to view sizing chart for Royal Apparel Jersery and Royal Apparel Heather shirts

Product Questions

Bunker Gear Wallet: Custom Badge Cutout
Why when I click on a female shirt to order a male model comes up?
What is the difference between American Apparel and Royal Apparel sizing?
BUNKER GEAR WALLET: Does the badge in the photo come with the wallet?
How should I wash your shirts?
Are the t-shirts pre-shrunk?
What sizes are the models wearing?
How do your sizes run?
Bunker Gear Wallet: Different styles or colors?
Are your products made in the USA?
TETS: Are they NFPA approved?
Why does the item only show certain sizes?
How do your dress sizes run?
BUNKER GEAR WALLETS: Can I request the striping on my wallet order?

General Questions

How can I contact Customer Service?
Can BHA custom design a shirt for my department or organization?
Can I submit my own artwork for consideration?
Can I request a digital copy of your artwork to give to a Tattoo Artist?
Do you have a catalog?
Can I model for BHA?

Orders, Shipping & Returns

How long will it take to ship my order?
My order is still PROCESSING. What does that mean?
What is your Return Policy?
How are Out of Stock or Backordered Items handled?
Will I receive a tracking number for my order?
My item was damaged upon receipt?
Do I have to pay shipping to return an item?
When will my refund or exchange be processed?
How Can I Change or Cancel an Order?
Why does the USPS states my tracking number is invalid when I click the tracking link?
Why does my order state BACK ORDER but the item was in stock at purchase?
What Payment Options are accepted?
Do You Accept International Orders?
Will my order ship in-stock items before the back order items come in?
I just placed an order and forgot something. Can I add an item to an existing order?
How can I exchange an item I received for a different size?
How Do Preorders Work?

Payments

Why is the CODE that I am using not working?
Do I need a PayPal Account to place an order?
I want to use two gift certificate codes but it will not allow me to do that?

Black Helmet Supply

When will I receive my helmet?
When will I receive my suspenders?
How can I order a helmet?
How can I order suspenders?

Product Questions

 



Bunker Gear Wallet: Custom Badge Cutout

The shield cutout comes pre-cut to the shape shown in photos - however - that portion of the wallet is made of leather so it can easily be cut to fit almost any size or shape badge.





 



Why when I click on a female shirt to order a male model comes up?

Many of our T-shirts are a Unisex style. Unless the shirt states "Ladies", which is cut for a Woman.





 



What is the difference between American Apparel and Royal Apparel sizing?

It is the same light weight cotton as our classic tees. The Royal Apparel can be a bit tight in the sleeves and we suggest ordering a size up if you are not comfortable with the sizing.





 



BUNKER GEAR WALLET: Does the badge in the photo come with the wallet?

No.





 



How should I wash your shirts?

Just like any other screen printed shirt.





 



Are the t-shirts pre-shrunk?

Yes, during the dying process all shirts are washed and dried. However, you may notice some additional shrinkage after a few washes.





 



What sizes are the models wearing?

The male model wears a size medium in all the shirts and the female model wears a size small.





 



How do your sizes run?

Classic Tees:

Our classic fit tees are a little tight in the sleeves and may shrink a little upon washing. If you don't like them tight, we recommend buying one size larger than you normally wear.

 

Ladies Tees:

Our ladies tees run very small - comparable to junior sizes. If you don't like to wear your shirts tight or if you're unsure of what size to order, consider buying one or two sizes larger than what you normally wear. They will also shrink slightly after several washes.

 

Dress Shirt:

Sizes S M L XL 2XL 3XL
Sleeve 32.5 34.5 35.5 37 38 39
Collar 16 16.5 17 17.5 18 18.5

 

Hats:

Our hats are made by FlexFit and are sized S-M and L-XL. Here are the specific measurements:

 

SIZE HAT SIZE HEAD MEASUREMENT
Small/Medium 6-3/4 to 7-1/8 21 to 22-1/4"
Large/XL 7-1/4 to 7-5/8 22-3/8" to 23-5/8"

 

 

 

Boardshorts:

Size S M L XL XXL 3XL
Waistband 30 32 34 36 38 40

 

Ladies Boardshorts: (based on Junior sizes)

                                          S                             M                          L                           XL                           XXL                 3XL

Size                                 3,5                         7,9                       11,13                      15,17                    17,19                19

Waist                             22-24                    25-27                    28-29                     30-31                   32-33              34-35

Hip                                 29-31                    32-34                    35-36                     37-38                   39-40              41-42

 

 

Skullys (beanies):

When placing your order for a skully, the size option says Large, but they are one size fits all. 

 





 



Bunker Gear Wallet: Different styles or colors?

We have several new wallets in development for early 2012, including non-badge wallets and tri-fold wallets. We are also working to secure additional color turnouts, but we do not have a timeframe for alternative colors at this time.





 



Are your products made in the USA?

All of our products are designed, printed, and embroidered in the U.S. - Orlando, Florida to be precise.

Our classic tees are made in the U.S. by L.A. based American Apparel.

Our Flexfit hats are made outside the US, commonly in the Dominican Republic or Veitnam, and Yupoong beanie caps are manufactured in Korea.

Our belt buckles are made in Canada.





 



TETS: Are they NFPA approved?

No.





 



Why does the item only show certain sizes?

We carry sizes S-3XL in most products. Once a certain size goes out of stock on an item the site will not allow you to order that particular size.





 



How do your dress sizes run?

Dress Size XS S M L
Clothing Size 2 4 6 8 10 12 14
Bust 33 34 35 36 37½ 38½ 40
Waist 25 26 27 28 29 30½ 32
Hip 36 37 38 39 40 41½ 43





 



BUNKER GEAR WALLETS: Can I request the striping on my wallet order?

All wallets come with some striping or lettering but we cannot control which style you will receive.






General Questions

 



How can I contact Customer Service?

Our customer service team is available online - just contact us and someone will get back to you within 24 hours. Please note that we are closed on the weekends and if you contact us during those hours we will respond on Monday.





 



Can BHA custom design a shirt for my department or organization?

Unfortunately, we discontinued our custom order program, as we did not have the resources to maintain it. Once we restart the program we will make an announcement.





 



Can I submit my own artwork for consideration?

We have lots of requests to send in artwork. We would love to see it, but we've discouraged it for a couple of reasons:

  1. We have not as of yet printed any submitted artwork - not because it wasn't good enough, just because we have so much of our own stuff that we're still waiting to go to print with
     
  2. We have lots of artwork in varying stages of completion. If that artwork just happens to look similar to something you send, I wouldn't want you to be pissed and think we stole your design.

We're working on a concept that could work for user submitted artwork and we'll definitely make it public when we do. In the meantime, if you want to send some stuff over, we'd be happy to take a look!





 



Can I request a digital copy of your artwork to give to a Tattoo Artist?

We are not able to provide any digital images of the artwork. You do have permission to go to a tattoo artist with the shirt or accessory item that you own and they can reproduce it.





 



Do you have a catalog?

At this time we do not offer a catalog of our products. You may view all of the available products on line at www.blackhelmetapparel.com.





 



Can I model for BHA?

Unfortunately, the male model is the co-founder/designer and also FF/EMT for Orlando fire. It's just easier for him to model the shirts since he gets a hold of them first and we do the photoshoots at his house.






Orders, Shipping & Returns

 



How long will it take to ship my order?

T-shirts that are in-stock generally ship in 1-3 business days and are usually received within 2 weeks. If a shirt is not in-stock at the time of your order, you will be notified and will be provided with an expected shipping date at time of purchase.





 



My order is still PROCESSING. What does that mean?

It can mean either we are awaiting for the funds to clear from the bank or the order is being packaged and has not shipped.





 



What is your Return Policy?

We offer a 100% satisfaction guarantee. If you are not satisfied with your order, just return it to us for a full refund. For faster service, please contact us to advise us that you will be returning the order.

Return Address:

Black Helmet Returns
3600 Commerce Blvd
Kissimmee, FL 34741

 





 



How are Out of Stock or Backordered Items handled?

When you order an out of stock item, your order will be placed on backorder status. Shipping time is usually within 4 weeks. You can always contact us to find out the item's expected arrival date.

 





 



Will I receive a tracking number for my order?

Yes, once the order ships a tracking number will be sent to your email on file.





 



My item was damaged upon receipt?

We strive to carry the highest quality items and apologize if the item was damaged. Please contact us at http://www.blackhelmetapparel.com/contact/





 



Do I have to pay shipping to return an item?

If the item is defective and you are returning for the same item, Black Helmet will cover the cost of return shipping. Otherwise, return shipping is the responsibility of the customer. Black Helmet will pay for the shipping of the exchange sent back to the customer.





 



When will my refund or exchange be processed?

Upon receipt of the return the exchange will be sent out that week, provided the item is in stock. Once it becomes available the item will be sent to you. Refunds are processed upon receipt of the return through PayPal. Please allow for 7-10 business to appear in your account.





 



How Can I Change or Cancel an Order?

To change your order, please contact us using the form on our contact page.





 



Why does the USPS states my tracking number is invalid when I click the tracking link?

Please note that all International orders are subject to customs which can delay delivery up to two weeks from shipment. First Class US mail cannot guarantee a delivery date and even though a tracking number is assigned to the order they reserve the right to not update the order. Hopefully you will receive the order soon.





 



Why does my order state BACK ORDER but the item was in stock at purchase?

Either the item went out of stock as soon as you purchased it and the system did not update in time or you purchased a PRE-ORDER item which will show as BACK ORDER.





 



What Payment Options are accepted?

We accept Visa, Mastercard, Discover, American Express, Paypal. All payments are processed securely through Paypal.





 



Do You Accept International Orders?

Absolutely! Just enter your address and your shipping costs will be calculated at checkout. Keep in mind that our Free Shipping promotion does not necessarily apply to International orders.





 



Will my order ship in-stock items before the back order items come in?

In order to keep cost down we try to ship orders complete as much as possible. If the back order item does not arrive within four weeks, the in-stock items will ship separately.





 



I just placed an order and forgot something. Can I add an item to an existing order?

Unfortunately once the order is placed the financial information is destroyed for security reasons and we are unable to add to existing orders.





 



How can I exchange an item I received for a different size?

Please note during the holidays returns will be processed within 2 weeks or reciept. Just send the item and a note specifying the new size you would like to the following return address:

Black Helmet Returns
16693 SW 117th Ave
Miami, FL 33177





 



How Do Preorders Work?

Our products sell out quickly so due to popular demand, we occassionally allow preorders when we know that we are receiving a product within 1-2 weeks. When you choose to preorder an item, please note that your credit card is charged upon placing the order, even though the order may not ship for 1-3 weeks.

Rarely, something will be delayed in production or shipping which may cause a preorder to take longer than expected. In those cases, we will attempt to contact you via email or phone (if you've provided that information) to ask if you would like a refund, exchange, or just continue waiting.






Payments

 



Why is the CODE that I am using not working?

Please make sure you are putting it in the 'Promo Code' box, and not the 'Gift Certificate Code' box, which happens occasionally. Also, make sure there is not a blank space before or after the code that might be causing our system to not recognize it.





 



Do I need a PayPal Account to place an order?

You do not need a PayPal account to make a purchase. There is a link that says to process order without PayPal Account, when you get to the PayPal screen. PayPal processes the payments, but you can pay with a credit card without actually using a PayPal account.





 



I want to use two gift certificate codes but it will not allow me to do that?

Please contact us at http://www.blackhelmetapparel.com/contact/  We will need both codes and then our support team will combine them into one gift certificate for you to use.






Black Helmet Supply

 



When will I receive my helmet?

Please allow for 30 days upon placing the order for it to ship. Once the helmet ships you will receive an email from BHA with tracking information. If after 30 days you do not receive a tracking number please contact us at http://www.blackhelmetapparel.com/contact/





 



When will I receive my suspenders?

Please allow for 2 weeks from time of ordering to ship out. If after 2 weeks you do not receive a tracking number please contact us at http://www.blackhelmetapparel.com/contact/





 



How can I order a helmet?

Please go to www.blackhelmetsupply.com to place your order.





 



How can I order suspenders?

Please go to www.blackhelmetsupply.com to place your order.





Our Story

Black Helmet™ was founded by a fireman for firefighters. All the designs are hand drawn, and unique. You'll find no clip art here. You'll only find the images that relay the fearless, but¬†frightening side of our job. No cheesy sayings. This is how we live. It's what we love. Read more.

Connect with Black Helmet on Facebook, Twitter, and more!

Doing Good

We are committed to supporting the firefighter community and we contribute a portion of all profits to not for profit charities and foundations. Learn more about the causes we support.

Our Customer Philosophy

Our customers deserve the very best. We don't try to increase our profits by purchasing cheap garments and printing. We don't sell you anything we wouldn't be proud to wear ourselves.

We purchase high quality garments that resist fading and shrinking. We pay extra for discharge printing which ensures a soft print that does not fade or crack over time. If you are not completely satisfied with any items you have ordered, or if any item is defective in materials or workmanship,¬†just return it to us for a full refund or replacement. Learn more.

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Black Helmet™ and all design elements are Copyright © 2007-2014 Sostre Enterprises, Inc.

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