Frequently Asked Questions

Orders, Shipping & Returns

Product Questions

General Questions

Orders, Shipping & Returns

T-shirts that are in-stock generally ship in 1-3 business days and are usually received within 2 weeks. If a shirt is not in-stock at the time of your order, you will be notified and will be provided with an expected shipping date at time of purchase.

Black Helmet Apparel accepts Visa, Mastercard, Discover, American Express, Paypal, and eChecks. All payments are processed securely through Paypal.

When you order an out of stock item, your order will be placed on backorder status. Shipping time is usually within 4 weeks. You can always email us at orders@blackhelmetapparel.com to find out the item's expected arrival date.

We offer a 100% satisfaction guarantee. If you are not satisfied with your order, just return it to us for a full refund. For faster service, please email us as support@blackhelmetapparel.com to advise us that you will be returning the order.

Return Address:

Black Helmet Returns
3600 Commerce Blvd
Kissimmee, FL 34741

Absolutely! Just enter your address and your shipping costs will be calculated at checkout. Keep in mind that our Free Shipping promotion applies to International orders as well.

Just send the item and a note specifying the new size you would like to the following return address:

Black Helmet Returns
3600 Commerce Blvd
Kissimmee, FL 34741

Product Questions

Classic Tees:

Our classic fit tees are a little tight in the sleeves and may shrink a little upon washing. If you dont like them tight, we recommend buying one size larger than you normally wear.

Ladies Tees:

Our ladies tees run very small - comparable to junior sizes. If you don't like to wear your shirts tight or if you're unsure of what size to order, consider buying one or two sizes larger than what you normally wear. They will also shrink slightly after several washes.

Dress Shirt:

Hats:

Our hats are made by FlexFit and are sized S-M and L-XL. Here are the specific measurements:

Boardshorts:

Skullys (beanies):

When placing your order for a skully, the size option says Large, but they are one size fits all. 

Yes, during the dying process all shirts are washed and dried. However, you may notice some additional shrinkage after a few washes.

Just like any other screen printed shirt.

• Turn garment inside out.
• Set wash temperature to cold.
• Line dry or tumble dry low.
• Do not bleach or dry clean.

All of our products are designed, printed, and embroidered in the U.S. - Orlando, Florida to be precise.

Our classic tees are made in the U.S. by L.A. based American Apparel.

Our Flexfit hats are made outside the US, commonly in the Dominican Republic or Veitnam, and Yupoong beanie caps are manufactured in Korea.

Our belt buckles are made in Canada.

General Questions

All customer service inquries, whether pre-sale or post sale should be directed to info@blackhelmetapparel.com

We have lots of requests to send in artwork. We would love to see it, but we've discouraged it for a couple of reasons:

1. We have not as of yet printed any submitted artwork - not because it wasn't good enough, just because we have so much of our own stuff that we're still waiting to go to print with
    
2. We have lots of artwork in varying stages of completion. If that artwork just happens to look similar to something you send, I wouldn't want you to be pissed and think we stole your design.

We're working on a concept that could work for user submitted artwork and we'll definitely make it public when we do. In the meantime, if you want to send some stuff over, we'd be happy to take a look!