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Frequently Asked QuestionsClick here to view sizing chart for American Apparel shirts Orders, Shipping & ReturnsHow long will it take to ship my order?What Payment Options are accepted? How Can I Change or Cancel an Order? How are Out of Stock or Backordered Items handled? What is your Return Policy? Do You Accept International Orders? How can I exchange an item I received for a different size? I just placed an order and forgot something. Can I add an item to an existing order? Why does the USPS states my tracking number is invalid when I click the tracking link? When will my refund or exchange be processed? Do I have to pay shipping to return an item? My item was damaged upon receipt? Will I receive a tracking number for my order? My order is still PROCESSING. What does that mean? Why does my order state BACK ORDER but the item was in stock at purchase? Will my order ship in-stock items before the back order items come in? Product QuestionsHow do your sizes run?Are the t-shirts pre-shrunk? How should I wash your shirts? Are your products made in the USA? How do your dress sizes run? Bunker Gear Wallet: Different styles or colors? Bunker Gear Wallet: Custom Badge Cutout BUNKER GEAR WALLET: Does the badge in the photo come with the wallet? TETS: Are they NFPA approved? Why when I click on a female shirt to order a male model comes up? What sizes are the models wearing? What is the difference between American Apparel and Royal Apparel sizing? Why does the item only show certain sizes? BUNKER GEAR WALLETS: Can I request the stripping on my wallet order? General QuestionsHow can I contact Customer Service?Can I submit my own artwork for consideration? Can I model for BHA? Do you have a catalog? Can I request a digital copy of your artwork to give to a Tattoo Artist? Can BHA custom design a shirt for my department or organization? PaymentsDo I need a PayPal Account to place an order?Why is the CODE that I am using not working? I want to use two gift certificate codes but it will not allow me to do that? Black Helmet SupplyHow can I order a helmet?When will I receive my helmet? How can I order suspenders? When will I receive my suspenders? Orders, Shipping & ReturnsHow long will it take to ship my order?T-shirts that are in-stock generally ship in 1-3 business days and are usually received within 2 weeks. If a shirt is not in-stock at the time of your order, you will be notified and will be provided with an expected shipping date at time of purchase. What Payment Options are accepted? We accept Visa, Mastercard, Discover, American Express, Paypal, and eChecks. All payments are processed securely through Paypal. How Can I Change or Cancel an Order?
To change your order, please contact us using the form on our contact page.
How are Out of Stock or Backordered Items handled? When you order an out of stock item, your order will be placed on backorder status. Shipping time is usually within 4 weeks. You can always contact us to find out the item's expected arrival date.
What is your Return Policy? We offer a 100% satisfaction guarantee. If you are not satisfied with your order, just return it to us for a full refund. For faster service, please contact us to advise us that you will be returning the order.
Do You Accept International Orders? Absolutely! Just enter your address and your shipping costs will be calculated at checkout. Keep in mind that our Free Shipping promotion applies to International orders as well. How can I exchange an item I received for a different size? Just send the item and a note specifying the new size you would like to the following return address: Black Helmet Returns I just placed an order and forgot something. Can I add an item to an existing order? Unfortunately once the order is placed the financial information is destroyed for security reasons and we are unable to add to existing orders. Why does the USPS states my tracking number is invalid when I click the tracking link? Please note that all International orders are subject to customs which can delay delivery up to two weeks from shipment. First Class US mail cannot guarantee a delivery date and even though a tracking number is assigned to the order they reserve the right to not update the order. Hopefully you will receive the order soon. When will my refund or exchange be processed? Upon receipt of the return the exchange will be sent out that week, provided the item is in stock. Once it becomes available the item will be sent to you. Refunds are processed upon receipt of the return through PayPal. Please allow for 7-10 business to appear in your account. Do I have to pay shipping to return an item? Yes. BHA will pay for the shipping of the exchange sent back to the customer. My item was damaged upon receipt? We strive to carry the highest quality items and apologize if the item was damaged. Please contact us at http://www.blackhelmetapparel.com/contact/ Will I receive a tracking number for my order? Yes, once the order ships a tracking number will be sent to your email on file. My order is still PROCESSING. What does that mean? It can mean either we are awaiting for the funds to clear from the bank or the order is being packaged and has not shipped. Why does my order state BACK ORDER but the item was in stock at purchase? Either the item went out of stock as soon as you purchased it and the system did not update in time or you purchased a PRE-ORDER item which will show as BACK ORDER. Will my order ship in-stock items before the back order items come in? In order to keep cost down we try to ship orders complete as much as possible. If the back order item does not arrive within four weeks, the in-stock items will ship separately. Product QuestionsHow do your sizes run?Classic Tees: Our classic fit tees are a little tight in the sleeves and may shrink a little upon washing. If you don't like them tight, we recommend buying one size larger than you normally wear.
Ladies Tees: Our ladies tees run very small - comparable to junior sizes. If you don't like to wear your shirts tight or if you're unsure of what size to order, consider buying one or two sizes larger than what you normally wear. They will also shrink slightly after several washes.
Dress Shirt:
Hats:
Boardshorts:
Ladies Boardshorts: (based on Junior sizes) S M L XL XXL 3XL Size 3,5 7,9 11,13 15,17 17,19 19 Waist 22-24 25-27 28-29 30-31 32-33 34-35 Hip 29-31 32-34 35-36 37-38 39-40 41-42
Skullys (beanies):
Are the t-shirts pre-shrunk? Yes, during the dying process all shirts are washed and dried. However, you may notice some additional shrinkage after a few washes. How should I wash your shirts? Just like any other screen printed shirt.
Are your products made in the USA? All of our products are designed, printed, and embroidered in the U.S. - Orlando, Florida to be precise. Our classic tees are made in the U.S. by L.A. based American Apparel. Our Flexfit hats are made outside the US, commonly in the Dominican Republic or Veitnam, and Yupoong beanie caps are manufactured in Korea. Our belt buckles are made in Canada. How do your dress sizes run?
Bunker Gear Wallet: Different styles or colors? We have several new wallets in development for early 2012, including non-badge wallets and tri-fold wallets. We are also working to secure additional color turnouts, but we do not have a timeframe for alternative colors at this time. Bunker Gear Wallet: Custom Badge Cutout The shield cutout comes pre-cut to the shape shown in photos - however - that portion of the wallet is made of leather so it can easily be cut to fit almost any size or shape badge. BUNKER GEAR WALLET: Does the badge in the photo come with the wallet? No. TETS: Are they NFPA approved? No. Why when I click on a female shirt to order a male model comes up? Many of our T-shirts are a Unisex style. Unless the shirt states "Ladies", which is cut for a Woman. What sizes are the models wearing? The male model wears a size medium in all the shirts and the female model wears a size small. What is the difference between American Apparel and Royal Apparel sizing? It is the same light weight cotton as our classic tees. The Royal Apparel can be a bit tight in the sleeves and we suggest ordering a size up if you are not comfortable with the sizing. Why does the item only show certain sizes? We carry sizes S-3XL in most products. Once a certain size goes out of stock on an item the site will not allow you to order that particular size. BUNKER GEAR WALLETS: Can I request the stripping on my wallet order? Striping cannot be requested, as each wallet is totally unique in relation to what section of the bunker gear it came from. We have made every effort to ensure that MOST wallets will have striping but some simply will not. General QuestionsHow can I contact Customer Service?Our customer service team is available online - just contact us and someone will get back to you within 24 hours. Please note that we are closed on the weekends and if you contact us during those hours we will respond on Monday. Can I submit my own artwork for consideration? We have lots of requests to send in artwork. We would love to see it, but we've discouraged it for a couple of reasons:
We're working on a concept that could work for user submitted artwork and we'll definitely make it public when we do. In the meantime, if you want to send some stuff over, we'd be happy to take a look! Can I model for BHA? Unfortunately, the male model is the co-founder/designer and also FF/EMT for Orlando fire. It's just easier for him to model the shirts since he gets a hold of them first and we do the photoshoots at his house. Do you have a catalog? At this time we do not offer a catalog of our products. You may view all of the available products on line at www.blackhelmetapparel.com. Can I request a digital copy of your artwork to give to a Tattoo Artist? We are not able to provide any digital images of the artwork. You do have permission to go to a tattoo artist with the shirt or accessory item that you own and they can reproduce it. Can BHA custom design a shirt for my department or organization? Unfortunately, we discontinued our custom order program, as we did not have the resources to maintain it. Once we restart the program we will make an announcement. PaymentsDo I need a PayPal Account to place an order?You do not need a PayPal account to make a purchase. There is a link that says to process order without PayPal Account, when you get to the PayPal screen. PayPal processes the payments, but you can pay with a credit card without actually using a PayPal account. Why is the CODE that I am using not working? Please make sure you are putting it in the 'Promo Code' box, and not the 'Gift Certificate Code' box, which happens occasionally. Also, make sure there is not a blank space before or after the code that might be causing our system to not recognize it. I want to use two gift certificate codes but it will not allow me to do that? Please contact us at http://www.blackhelmetapparel.com/contact/ We will need both codes and then our support team will combine them into one gift certificate for you to use. Black Helmet SupplyHow can I order a helmet?Please go to www.blackhelmetsupply.com to place your order. When will I receive my helmet? Please allow for 30 days upon placing the order for it to ship. Once the helmet ships you will receive an email from BHA with tracking information. If after 30 days you do not receive a tracking number please contact us at http://www.blackhelmetapparel.com/contact/ How can I order suspenders? Please go to www.blackhelmetsupply.com to place your order. When will I receive my suspenders? Please allow for 2 weeks from time of ordering to ship out. If after 2 weeks you do not receive a tracking number please contact us at http://www.blackhelmetapparel.com/contact/ |
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Our Story
Black Helmet™ was founded by a fireman for firefighters. All the designs are hand drawn, and unique. You'll find no clip art here. You'll only find the images that relay the fearless, but frightening side of our job. No cheesy sayings. This is how we live. It's what we love. Read more.
Doing Good
We are committed to supporting the firefighter community and we contribute a portion of all profits to not for profit charities and foundations. Learn more about the causes we support.
Our Customer Philosophy
Our customers deserve the very best. We don't try to increase our profits by purchasing cheap garments and printing. We don't sell you anything we wouldn't be proud to wear ourselves.
We purchase high quality garments that resist fading and shrinking. We pay extra for discharge printing which ensures a soft print that does not fade or crack over time. If you are not completely satisfied with any items you have ordered, or if any item is defective in materials or workmanship, just return it to us for a full refund or replacement. Learn more.
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