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Contact Black Helmet

We love hearing from our customers!

For Order Status: Please login to your account and check your Order History.

Retailers: If you'd like more information on selling Black Helmet products, please submit a Wholesale Request form.

Non-Profits: If you would like to request a donation for an event or cause, use our Donation Request form. Please try to contact us at least 3-6 months before your event.

Used Bunker Gear: If you have decommissioned bunker gear to sell or donate, visit our Used Bunker Gear Program page to learn more.

Return Address:
Black Helmet
4651 36th St #600
Orlando, FL 32811

All other requests: Please contact us using the form below. Please note that you may need to check your spam folder if you do not see a response within 1-2 business days.

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Our Story

Black Helmet™ is a global brand that embodies Firefighter culture and principles: Courage, Dedication, Sacrifice & Tradition.

Founded by third-generation firefighter James Love, our clothing and accessories feature designs that are hand drawn, unique, and relay the fearless, but frightening side of firefighting. Read more.

Connect with Black Helmet on Facebook, Twitter, and more!

Doing Good

We are committed to supporting the firefighter community and we contribute a portion of all profits to not for profit charities and foundations. Learn more about the causes we support.

Our Customer Philosophy

Our customers deserve the very best. We don't try to increase our profits by purchasing cheap garments and printing. We don't sell you anything we wouldn't be proud to wear ourselves.

We purchase high quality garments that resist fading and shrinking. We pay extra for discharge printing which ensures a soft print that does not fade or crack over time. If you are not completely satisfied with any items you have ordered, or if any item is defective in materials or workmanship, just return it to us for a full refund or replacement. Learn more.

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Frefighter Tees by Black Helmet Apparel